Terms of Service
Please read these terms carefully before using our solar installation services.
Last updated: 27 October 2025
1. Acceptance of Terms
By engaging Install Solar Panels Limited for solar installation services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not proceed with our services.
2. Service Description
Our Services Include:
- Solar panel system design and consultation
- Professional solar panel installation
- Battery storage system installation
- EV charging point installation
- System commissioning and testing
- Ongoing maintenance and support
- Warranty and after-sales service
3. Installation Process
Survey and Design
We will conduct a comprehensive site survey to design your solar system. Installation will proceed only after your written approval of the design and quote.
Installation Timeline
Installation dates are estimates and may be subject to change due to weather conditions, permit delays, or unforeseen circumstances. We will notify you of any significant delays.
Site Access
You must provide safe and reasonable access to the installation site. Any delays caused by access issues may incur additional charges.
4. Payment Terms
- Deposit: Required upon contract signing (typically 20-30%)
- Progress payments: As outlined in your specific agreement
- Final payment: Due upon completion and commissioning
- Late payments may incur additional charges
- All prices include VAT where applicable
5. Warranties and Guarantees
Installation Warranty
We provide a 10-year warranty on our installation workmanship, covering defects in installation and associated materials.
Equipment Warranties
Solar panels and equipment come with manufacturer warranties (typically 10-25 years for panels, 5-10 years for inverters). We facilitate warranty claims on your behalf.
Performance Guarantee
We guarantee your system will perform according to the specifications in your agreement, subject to normal weather conditions and proper maintenance.
6. Customer Responsibilities
- Provide accurate information about your property and energy needs
- Obtain necessary permissions from property owners or management companies
- Ensure safe access to installation areas
- Maintain clear access to the system for maintenance and emergency access
- Follow recommended maintenance schedules
- Notify us immediately of any system issues or concerns
7. Cancellation and Refunds
Cooling-off Period
You have a 14-day cooling-off period from contract signing to cancel without penalty (subject to Consumer Rights Act 2015).
Cancellation After Work Begins
If installation has commenced, cancellation fees may apply to cover work completed and materials ordered.
8. Limitation of Liability
Our liability is limited to the value of the contract. We are not liable for indirect or consequential damages, including lost profits or energy savings that differ from estimates.
We maintain comprehensive insurance covering our installation work and public liability.
9. Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including severe weather, natural disasters, government actions, or supply chain disruptions.
10. Governing Law
These terms are governed by English law. Any disputes will be subject to the jurisdiction of English courts.
11. Contact Information
For questions about these terms or our services:
Install Solar Panels Limited
Email: info@installsolarpanels.co.uk
Phone: 01257 367 088
Address: [Your Business Address]
