Privacy Policy – Install Solar Panels Data Protection & UK GDPR

Information you provide

When you request a quote, book an appointment, or use our services, we may collect:

• Name, email address, phone number and postal address
• Property details needed for solar surveys and installation design
• Energy usage information and preferences (where provided)
• Payment and billing information (where applicable)
• Communications with us (calls, emails and messages) and any feedback

Information collected from your use of the website

When you visit our website, some information is collected automatically, such as:

• IP address, browser type, device information and operating system
• Pages visited, time spent and referral sources
• Cookie preferences and related identifiers (where enabled)

Your personal data is used to run the business and deliver services, including to:

• Respond to enquiries and provide solar quotes and consultations
• Arrange site surveys, appointments and installations
• Provide battery storage and EV charging services
• Process payments, invoices and manage billing
• Provide customer support and handle complaints
• Improve our services and website performance
• Send marketing communications only where consent has been given (with an easy opt-out)
• Meet legal, regulatory and accounting obligations

Install Solar Panels Limited processes personal data under the UK GDPR using one or more lawful bases, depending on the activity:

• Contract: to provide quotes, surveys, installations and related services you request
• Legal obligation: to comply with tax, accounting and other legal requirements
• Legitimate interests: to run and improve our business (for example, customer service and fraud prevention) where your rights do not override those interests
• Consent: where required, such as for certain marketing or optional cookies

You can withdraw consent at any time where we rely on it.

We do not sell personal data. We share information only when necessary to operate the business, deliver services, or comply with law, for example with:

• Trusted contractors, engineers or surveyors supporting delivery of solar installations
• Product and logistics suppliers (where required for your project)
• Payment and banking providers (where you make a payment)
• IT, hosting, communications and security providers
• Professional advisers (such as accountants or legal advisers) where necessary
• Authorities or regulators when we are legally required to do so

Service providers are expected to process data securely and only for the purposes we specify.

We keep personal data only for as long as necessary for the purposes set out in this policy, including legal and accounting requirements. Typical retention periods may include:

• Enquiries and quotes: up to 12 months after the last contact
• Customer and installation records: typically up to 6 years to meet legal, tax and warranty-related obligations
• Marketing preferences: until you opt out or withdraw consent

Retention can vary depending on the circumstances; longer periods may apply if required by law or in relation to a dispute.

We take data security seriously and use appropriate technical and organisational measures. These include, where appropriate:

• Encryption in transit (HTTPS/TLS) and access controls
• Least-privilege access for staff and contractors
• Secure systems, monitoring and periodic reviews
• Supplier due diligence and security requirements

No method of transmission or storage is completely secure, but controls are maintained to reduce risk and protect confidentiality.

Subject to certain conditions, you have rights under UK GDPR. These include the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (the “right to be forgotten”)
• Restrict processing of your data
• Data portability
• Object to processing (including certain direct marketing)
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, email privacy@installsolarpanels.co.uk. We may need to verify your identity before responding.

Cookies help the site function and can improve your experience. For details of the cookies used and how to manage your preferences, see our Cookie Policy.

Install Solar Panels Limited is the data controller for the personal data processed under this policy. For privacy questions or requests, contact: