Accessibility Statement
The accessibility statement explains website accessibility goals, keyboard support, contrast standards and contact options for accessibility feedback.
Our Commitment
Install Solar Panels Limited is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.
We believe that everyone should have equal access to information about solar energy solutions, regardless of their abilities or the technology they use to access our website.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Visual Accessibility
- High contrast color schemes
- Scalable text and images
- Alternative text for images
- Clear visual hierarchy
Screen Reader Support
- Semantic HTML structure
- Descriptive headings
- ARIA labels and descriptions
Motor Accessibility
- Large clickable areas
- No time-sensitive actions
- Voice control compatibility
- Switch navigation support
Website Features
- Responsive design that works on all device sizes
- High contrast between text and background colors
- Text can be resized up to 200% without horizontal scrolling
- All interactive elements are keyboard accessible
- Images include descriptive alternative text
- Forms have clear labels and error messages
- Headings are used to organize content structure
- Links have descriptive text that makes sense out of context
Assistive Technology Support
- Compatible with screen readers (JAWS, NVDA, VoiceOver)
- Works with voice recognition software
- Supports keyboard-only navigation
- Compatible with browser zoom features
- Works with high contrast mode
Desktop Browsers
- Chrome (latest 2 versions)
- Firefox (latest 2 versions)
- Safari (latest 2 versions)
- Edge (latest 2 versions)
Mobile Devices
- iOS Safari (latest 2 versions)
- Android Chrome (latest 2 versions)
Known Issues and Limitations
We continuously work to improve accessibility. Currently identified areas for improvement include:
We are actively working to address these issues in future updates.
- Some third-party embedded content may not be fully accessible
- PDF documents are being updated to meet accessibility standards
- Some complex interactive elements are being enhanced
Physical Consultations
- Home consultations available for customers with mobility limitations
- Written materials available in large print format
- Sign language interpreters can be arranged with advance notice
- Alternative communication methods (email, text) available
Customer Support
- Multiple contact methods (phone, email, online form)
- Extended response times available if needed
- Technical documents available in accessible formats
- Installation instructions provided in multiple formats
Feedback and Assistance
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Accessibility Contact
Email: accessibility@installsolarpanels.co.uk
Post: Install Solar Panels Limited, 2 Queens Road, Chorley, Lancashire, PR7 1JU
When contacting us about accessibility, please include:
We aim to respond to accessibility feedback within 2 business days.
- The specific page or feature you're having trouble with
- The assistive technology you're using
- A description of the problem
- Your preferred format for our response
Ongoing Improvements
We are committed to continuously improving accessibility through:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- User testing with people who use assistive technologies
- Staying updated with accessibility standards and guidelines
- Incorporating accessibility considerations into our development process
Legal Information
This accessibility statement was prepared in accordance with:
If you're not satisfied with our response to your accessibility concerns, you may contact the Equality and Human Rights Commission or seek legal advice.
- The Equality Act 2010
- The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA